Digital Marketing

Client Servicing Manager (Digital Accounts Manager)

Client Servicing Manager

Andheri, Mumbai
Full time

Primary Function:

  • Strong Communication Skills
  • Teamwork Skills
  • Project management – managing timelines, managing budgets, quality assurance
  • Digital Marketing – SEO, PPC, Social Media (Organic and Paid), Google Analytics, Facebook Ads Manager, Google Ads, Google Data Studio, Google Analytics
  • Monitoring and Reporting the campaign’s performance
  • Business Acumen

Job Duties and Requirements:

  • Your primary task is to communicate regularly with our clients regarding all projects & their requirements and coordinate within the team for the same
  • Coordinate marketing projects with business owners and senior-level executives
  • You are a good team player who understands projects and their priority
  • You are expected to build rapport and share a great understanding with the clients
  • You are driven by deadlines and are capable of ensuring that the project deadlines are always maintained
  • You will be closely working with the operations team and will effectively communicate all information with the client
  • You are a dynamic personality who is outgoing in nature and is expected to play the role of a brand custodian
  • Onboarding: Onboarding new clients
  • Client Communication: Holding regular calls with clients to finalize monthly deliverables and review work completed
  • Client Reporting: Monitoring, reporting and presenting client performance data to ensure business goals are achieved
  • Project Management: Managing projects to ensure deliverables are completed on-time and to the right standards
  • New Tech: Managing the implementation of new marketing technology for clients
  • Upselling: Identifying and pitching new services to existing clients
  • Renewals: Client renewals and upselling

Required Skills & Qualification:

The Key Account Manager (Client servicing Manager) will bring the following skills to the workplace:

  • A background in digital marketing as account management and a proven ability to communicate effectively are key to this role
  • 3 – 5 years experience in client interaction roles in the digital marketing/advertising industry
  • Knowledge and experience in the digital marketing environment/digital media are a must
  • Experience in marketing data analytics and interpretation is required
  • Has been exposed to the practices of modern B2B and digital marketing
  • Knowledge of SEO, PPC & Social Media is required
  • Strong telephone etiquette and familiarity with B2B emailing is essential
  • Proficient in spoken and written English
  • Proficient in MS Word, Excel, and PowerPoint. Must regularly create customized reports for clients
  • Candidates with familiarity with Google AdWords/Analytics would be given preference

Salary: To Match Capabilities