Executive - Client Servicing

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Job Description

Job Title: Client Servicing Executive

Department: Client Servicing / Account Management

Industry: Advertising & Brand Solutions

Location: Goregaon, Mumbai

Experience Required: 1-2 Years

 

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About High Altitude

High Altitude is the advertising and brand solutions arm of Target Edge, focused on building impactful brand narratives, creative campaigns, and high-performance marketing solutions.

We deliver integrated advertising campaigns across digital, social, and offline channels, combining creativity with strategic execution.

 

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Role Overview

We are looking for a Client Servicing Executive with 1-2 years of experience who can independently handle day-to-day client communication and ensure smooth execution of campaigns.

This role requires someone who can manage accounts at an execution level, coordinate across teams, and ensure timely delivery, while supporting senior team members in strategy and client growth initiatives.

 

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Key Responsibilities

1. Client Management

• Act as a point of contact for clients for day-to-day communication

• Build and maintain strong working relationships with clients

• Understand client requirements, brand positioning, and campaign objectives

• Ensure timely responses and proactive communication

2. Campaign Execution

• Manage end-to-end execution of campaigns (Digital, Social, ATL/BTL support)

• Coordinate with Creative, Copy, Media, and Production teams

• Ensure deliverables are completed on time and as per brief

• Track campaign timelines and manage multiple projects simultaneously

3. Briefing & Coordination

• Translate client requirements into clear and structured internal briefs

• Ensure all teams are aligned on deliverables, timelines, and expectations

• Follow up with internal teams to maintain workflow efficiency

4. Quality Control

• Review deliverables before sharing with clients

• Ensure adherence to brand guidelines and campaign objectives

• Manage revisions and feedback loops efficiently

5. Reporting & Documentation

• Prepare campaign updates, reports, and presentations

• Maintain trackers, MOMs (Minutes of Meeting), and project documentation

• Highlight risks, delays, or scope changes proactively

6. Business Support

• Assist in pitch preparations and proposal development

• Support in identifying opportunities for upselling and cross-selling

• Work closely with managers on client retention and satisfaction

 

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Key Skills & Competencies

• Strong communication and coordination skills

• Good understanding of advertising campaigns (Digital/ATL/BTL)

• Ability to manage multiple projects and deadlines

• Strong attention to detail and problem-solving ability

• Basic understanding of client servicing and agency workflows

• Ability to work in a fast-paced environment

 

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Educational Qualification

• Bachelor’s degree in Marketing, Advertising, Mass Communication, or related field

• MBA is a plus (not mandatory)

 

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Preferred Experience

• 1-2 years of experience in an advertising or creative agency

• Exposure to campaign execution, client coordination, and internal team handling

• Experience working on brand campaigns and social/digital deliverables